Terms of
sale._

Your contract is with:

• →The Raccoon Lab AB, a limited company registered in Sweden.
• →Registered in the Swedish Companies Registration Office (Bolagsverket) under registration number 559443-9670.
• →VAT number SE559443967001.
• →Registered address: Kjellmans väg 9, 136 49 Vega, Sweden.
• →Email: support@theraccoonlab.com — for orders, faults and complaints alike. That inbox is read by one person, me.

These terms apply to consumers. If you're buying as a business, some consumer protections below don't apply to you by law.

Digital content — build files and guides. Depending on the product that can include 3D models, PCB and Gerber files, a bill of materials, firmware source or binaries, and written build instructions. Each product page lists what's in that specific package.

You are buying a licence to use those files, not ownership of the designs. What that licence allows is in section 08.

No physical item is shipped. Building a device from these files means sourcing your own components and doing your own assembly, at your own risk.

So you know before buying whether these files are usable to you. Each product page lists exactly what that package contains — every format in it, the software you need to open each one, and the board the firmware is written for. That description is shown to you before you pay, and it forms part of these terms.

It lives there rather than here because it differs per product, and because a list in a legal document goes stale the moment a package changes. The product page is the one that is kept correct.

• →Open formats, common tools. Files are chosen to open in widely used and freely available software — never in anything proprietary to me, and never in anything you have to buy from me.
• →Firmware targets a named board. Where a product includes firmware, its page names the board that firmware is written for. It isn't guaranteed to run on anything else.
• →If it isn't as described, that's on me. If a package doesn't match what its product page said it contained, you are entitled to a refund under Refunds — the withdrawal waiver you agreed to at checkout does not cover files that were misdescribed.

There is no DRM, no copy protection and no activation. Files aren't locked to a machine and don't phone home. You need no Raccoon Lab software to open them — only the third-party tools named on the product page, which are yours to obtain and licence.

Those tools aren't mine. KiCad, Arduino, PlatformIO and the rest are made by other people under their own terms, and I can't promise a future version of any of them will still open a file the same way. If one breaks, tell me and I'll look at it — but the tools themselves are outside what I can warrant.

Product images on this site are renders, not photographs of a finished build. They show intent and dimensions; your build will look like whatever you make of it.

Files download over a normal browser on any operating system. You'll want a few hundred megabytes free and the usual soldering and assembly tools for the build itself.

In order:

• →You need an account, because that's how the files stay available to you.
• →You add items to the cart. Up until you pay you can change anything — add, remove, or go back from the payment page to fix a mistake. Nothing is charged until you confirm.
• →Before paying you tick a box confirming these terms and consenting to immediate delivery.
• →The contract forms when your payment is confirmed. Your files then appear under your account.
• →You get a confirmation email recording what you bought and the consent you gave. Keep it — it's your receipt.

The contract is concluded in English. These terms aren't stored per-order in a way you can retrieve later, so save or print this page if you want your own copy — the version that binds you is the one shown when you paid.

I can decline or cancel an order if a price was clearly wrong, if a product is withdrawn, or if the order looks fraudulent. If that happens after you've paid, you get a full refund.

Every price shown includes VAT. The number on the product page is the number you pay — Swedish VAT at 25% is already inside it, not added at checkout.

Prices are set in Swedish kronor. If you're shopping from another country you may see a local currency; the amount charged is the amount shown at checkout. Your bank may add its own conversion fee, which I don't control and don't receive.

Payment is handled by Stripe. Card details go straight to them — they never touch a Raccoon Lab server and I never see them. There is no surcharge for any payment method, and contacting me costs no more than a normal email.

Prices can change at any time, but never for an order you've already placed.

Delivery is immediate and digital. As soon as payment is confirmed the product unlocks in your account and you can download it.

Files stay available in your account for as long as the account exists and the Lab is trading. You can re-download them; keep your own backup anyway. If a product is updated, you get the updated version at no extra cost.

If a purchase doesn't appear in your account within a few minutes, email me and I'll fix it by hand.

Normally, buying online in the EU gives you 14 days to change your mind for any reason. There is a specific, legal exception for digital content that is delivered immediately — and that's what this is.

Before you pay, you tick a box that does two things: it asks for delivery to begin right away, and it acknowledges that by doing so you lose your 14-day right of withdrawal once the download is made available.

So: after checkout, you can't cancel simply because you changed your mind. If you'd rather keep that right, don't tick the box — but then the files can't be delivered, and there's nothing to buy.

This does not affect your rights if the files are faulty, incomplete, or not what was described. Those are covered in section 09 and can't be waived.

For completeness — the right you are waiving, and how it would work. You would have 14 days from the day the contract is concluded to withdraw without giving a reason. To do it you would send me an unambiguous statement by email or post before those 14 days are up. I would refund everything you paid within 14 days of being told, using the same payment method. You may use the form below, but you don't have to.

There's a standard form for it, reproduced below, but you never have to use it — any clear statement by email saying you withdraw does the same job:

To The Raccoon Lab AB, Kjellmans väg 9, 136 49 Vega, Sweden, or support@theraccoonlab.com.
I hereby give notice that I withdraw from my contract for the following digital content:
Ordered on / received on:
Name of consumer:
Address of consumer:
Date:
Signature (only if this form is sent on paper):

You get a personal, non-exclusive, non-transferable licence. In plain terms:

All designs, files, text and images remain the intellectual property of The Raccoon Lab AB. Serious or repeated breach of this licence means the licence ends and account access can be withdrawn, without a refund.

Under EU rules on digital content, what you buy has to match its description, work as it reasonably should, and come with the files that were promised. If it doesn't, you have rights that no term on this page can remove.

How complaints are handled. Email support@theraccoonlab.com describing the problem and which order it concerns. I acknowledge every complaint within 48 hours and aim to resolve it within 14 days. There is no form and no ticket system — you get a reply from a person. If I can't resolve it, see section 14. Full detail is on the refund policy page.

What isn't a fault: components you couldn't source, a build that didn't work because of assembly or your own modifications, or the files not being what you assumed without reading the product page.

You need to be old enough to enter a contract where you live — if you're under 18, ask a parent or guardian to buy for you.

Your account is how you reach your files, so keep your login details to yourself. Accounts are personal and not transferable.

If you delete your account, your purchases go with it. There is no way for me to restore access afterwards, so download and back up your files before deleting anything.

Keep your email address current — it's how I reach you about an order, and if it stops working I have no other way to get you back into your account.

I may suspend an account that's being used to redistribute files or otherwise breach these terms.

Things not to do with the site itself: don't try to get at files you haven't bought, don't work around the download checks, don't scrape or bulk-download, don't share your login, and don't attack or probe the site. None of that is aimed at anyone reading this in good faith — it's here so the line is written down.

What I do with your personal data is in the privacy policy.

These files describe electronics you build yourself. You are responsible for working safely, for the components you choose, for mains or battery safety, and for complying with local rules about what you build and operate.

Except where the law doesn't allow it to be limited, my liability for any single order is limited to what you paid for it. I'm not liable for damaged components, tools, hardware, lost time, or anything you build going wrong.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't lawfully be limited.

People send suggestions constantly — a feature for the next revision, a fix for a footprint, a device they wish existed. Keep doing it. But be clear about what happens next.

If you send me an idea, suggestion or piece of feedback without my asking for it, I may use it freely and without owing you anything — no payment, no credit, no obligation to keep it confidential, and no duty to reply. That's not me claiming your work; it's so I'm not blocked from building something I was already planning because it happened to land in my inbox first.

So don't send me anything you want to keep, anything confidential, or anything you don't have the right to share. If you have something you'd rather license or be paid for, say so before you send it and we'll agree terms separately.

These terms can change. The version that applies to your order is the one you accepted at checkout — later edits don't apply backwards. Every version has a date, shown at the top of this page, and the version you agreed to is recorded against your order.

• →2026-08-11 · first public version. §03 now points to each product page as the binding description of what a package contains, rather than listing formats here, and says plainly that a package which doesn't match its description is refundable regardless of the withdrawal waiver.
• →2026-08-07 · initial draft. Never public — the store was in test mode and nothing was ever offered for sale under it.

Swedish law applies. If you're a consumer living elsewhere in the EU, you still keep the mandatory protections of your own country's law.

Always email me first — most things get sorted in one reply. If we can't agree, you can take it further for free:

• →ARN — the Swedish National Board for Consumer Disputes, at arn.se. I follow ARN's recommendations.
• →ECC Sverige — the European Consumer Centre, at konsumenteuropa.se, if you're buying from another EU country.

If a court ever decides one part of these terms doesn't hold, the rest still does — that single part drops out and everything else stands. And if I don't enforce something straight away, that isn't me giving up the right to enforce it later.