THE RACCOON LABRefunds,
honestly._
Everything sold here is a digital file delivered the second you pay, so there's no returning it — and no way to un-download it. That means no change-of-mind refunds. But if a file is broken, missing, or not what the page said it was, that's on me and you get your money back. This page says exactly which is which.
- files are corrupt or won't open
- content promised on the page is missing
- the product isn't as described
- you were charged twice
- you paid but never got access
- you changed your mind
- you bought the wrong file by mistake
- you couldn't source the components
- your build didn't work
- you didn't read what was included
If you're not sure which side you're on, email me and describe it. I'd rather sort it out than argue.
Buying online in the EU normally gives you 14 days to cancel for any reason. Digital content delivered immediately is a legal exception to that, and it's the one this shop relies on.
At checkout you tick a box asking for delivery to start straight away and acknowledging that this ends your 14-day right of withdrawal. You have to tick it to buy, because there is no version of this product that arrives later.
So once the download unlocks, change-of-mind cancellation is gone. Full wording is in section 07 of the terms.
This has no effect on faults. Waiving the cooling-off period doesn't waive your right to get working files.
EU rules on digital content say what you buy must match its description, include what was promised, and work as it reasonably should. When it doesn't, this is the order things happen in:
First I try to put it right — a corrected file, a missing file, a working link.
If part of it can't be fixed, you can keep it and get part of your money back.
If the fault is significant and can't be fixed, you end the purchase and get a full refund.
Billing mistakes — a double charge, a payment for something you never received access to — are refunded in full, no questions.
Being straight about it up front so nobody feels tricked later:
- →Changing your mind. Covered above — the right was waived at checkout.
- →Your build didn't work. These are files, not a kit. Sourcing, soldering, assembly and modifications are yours.
- →You couldn't get the parts. Component availability changes and isn't something I control.
- →You expected something that wasn't listed. Every product page lists what's in the package — read it before buying.
- →You deleted your account. Purchases are tied to the account and can't be restored. Back your files up.
Email support@theraccoonlab.com. No form, no ticket number. Include:
- →the email address you bought with
- →which product, and roughly when
- →what went wrong — a screenshot or the error text helps a lot
I answer within about 48 hours. Once a refund is agreed it's issued within 14 days at the latest, and usually the same day.
Refunds go back to the original payment method — same card, same account. That's the only route Stripe allows, and I can't redirect it somewhere else. Your bank may take a few more days to show it.
You get the full amount including VAT. There are no processing or restocking fees.
When a purchase is refunded, access to that product is removed from your account.
If something's wrong, email me before asking your bank to reverse the charge. A chargeback takes weeks, costs the Lab a fee whatever the outcome, and I can almost always just refund you the same day instead.
Accounts with a chargeback raised without contacting me first may have access suspended while it's resolved.
If I say no and you think that's wrong, you can take it further at no cost:
- →ARN — the Swedish National Board for Consumer Disputes,
arn.se. I follow their recommendations. - →ECC Sverige — the European Consumer Centre,
konsumenteuropa.se, if you're buying from another EU country.
Nothing on this page limits your statutory rights under Swedish or EU consumer law.